Terms & Conditions

This is the short version. The full terms follow.

• Medicall helps you find verified hospitals and clinics in Nigeria. We are not a hospital and we do not provide medical advice.
• You can get a discount at partner hospitals by using your Patient Code from the Medicall app, then confirming you were actually at the hospital.
• You confirm your visit at checkout, either by entering the hospital's discount code or, where available, by a geofence location check. This prevents fraud and protects everyone.
• Medicall is free to use. We earn from a fee charged to partner hospitals, not from you.
• In an emergency, call your local emergency line. Do not rely on the app.

By creating an account, using the Medicall app, or browsing usemedicall.com, you agree to these Terms and Conditions and the Medicall Privacy Policy. If you do not agree, please do not use the platform.

You can read our Privacy Policy at any time.

Medicall is operated by Usemedicall Ltd, a company registered in Nigeria. Medicall is a digital healthcare directory and patient routing platform. We connect patients to verified hospitals and clinics.

Medicall is not a hospital, clinic, doctor, or other healthcare provider. We do not deliver medical care, diagnose conditions, or prescribe treatments. All clinical decisions and treatment are the responsibility of the healthcare facility you choose to visit.

What Medicall does

• Lists verified hospitals, clinics, and specialists in Nigeria.
• Helps you search, filter, and find facilities by location, service, and other criteria.
• Issues Patient Codes that give you a discount on bills at partner hospitals.
• Logs your visit and applies the discount once your presence at the hospital is confirmed at checkout.

What Medicall does not do

• Provide medical advice, diagnose conditions, or recommend treatments.
• Guarantee the availability, pricing, or quality of any healthcare facility listed.
• Replace emergency services. In an emergency, call your local emergency line.

Your Patient Code, plus proof you were there

To receive the Medicall discount, two things are needed:

1. Your Patient Code, generated for you in the Medicall app. It is unique to you and tied to the hospital you intend to visit.
2. Proof of presence: confirmation that you were actually at the hospital. You confirm this at checkout in one of two ways: by entering the Hospital Discount Code the hospital gives you at the point of service, or, where available, by a geofence check that confirms your location at the hospital automatically.

Once your Patient Code is entered and your presence is confirmed, the discount is applied to your bill and the visit is logged on the Medicall platform.

Rules for using Patient Codes

• Each Patient Code is for one visit only.
• Patient Codes are non-transferable. They can only be used by the patient who generated them.
• Patient Codes expire after 24 hours if not activated at a partner hospital.
• Misuse, including sharing a code with another person, may result in suspension of your Medicall account.

• You must be at least 18 years old to create a Medicall account.
• You agree to provide accurate information when using the platform.
• You agree not to use the platform fraudulently, including attempting to redeem codes for visits that did not happen.
• You agree not to misuse, copy, or interfere with the Medicall platform.
• You are responsible for confirming the discounted amount with the hospital at the point of payment.

Medicall lists healthcare facilities based on verification of their licensing and registration. A listing on Medicall is not an endorsement, ranking, or guarantee of the quality of care delivered at that facility.

You should make your own enquiries about a facility's suitability before visiting. Medicall is not responsible for the clinical decisions, conduct, or outcomes of any listed facility.

• Reviews must be honest, based on your actual experience, and respectful.
• Only patients who have completed a Verified Visit can submit a review.
• Medicall may remove reviews that breach these terms, including spam, hate speech, defamation, or content unrelated to the visit.
• By submitting a review, you grant Medicall a non-exclusive licence to publish and use it on the platform.

The Medicall platform, including the app, website, brand, logo, codes, content, and software, is the intellectual property of Usemedicall Ltd. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without written permission.

To the maximum extent permitted by Nigerian law, Medicall is not liable for:

• Any medical outcome, treatment, or clinical decision made by a hospital or healthcare provider.
• Any loss or damage arising from your decision to visit, or not visit, a listed facility.
• Any delay, error, or interruption in the platform.
• Any indirect or consequential loss, including loss of earnings or business.

Medicall's total liability to any user under these Terms is capped at NGN 20,000 (twenty thousand naira) or the equivalent amount paid by the user in the last six months, whichever is greater.

Medicall does its best to keep the platform available and working properly. We do not guarantee uninterrupted service. We may suspend or modify parts of the platform for maintenance, upgrades, or operational reasons without notice.

The platform may contain links to third-party websites or services, including hospital websites. Medicall is not responsible for the content, privacy practices, or availability of any third-party service.

Medicall may suspend or close your account if you breach these Terms, attempt to defraud the platform, or misuse Patient Codes. You may close your account at any time by contacting support@usemedicall.com.

Medicall may update these Terms from time to time. We will notify users of material changes through the app or by email. The current version is always available at usemedicall.com/terms. Continued use of the platform after a change means you accept the updated Terms.

Medicall is not liable for any failure to perform under these Terms caused by events beyond its reasonable control, including natural disasters, pandemics, power failures, government action, or internet outages.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved by the Federal High Court of Nigeria in Lagos.

If you are using Medicall as a partner hospital, your relationship with Medicall is governed primarily by the Hospital Partner Agreement signed between your facility and Medicall. These Terms apply only to the parts of the platform you use as a general user. Where there is a conflict between these Terms and the Hospital Partner Agreement, the Hospital Partner Agreement takes precedence.

Questions about these Terms can be sent to:

• Email: support@usemedicall.com
• Website: usemedicall.com
• Address: Usemedicall Ltd, registered in Nigeria (full address available on request).